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Solutions specialises in Operational Risk Management predominantly for the financial services sectors in Ireland and the UK.

Operational Risk is defined by the Basel Committee on Banking Supervision as 'the risk of direct or indirect loss resulting from inadequate or failed internal processes, people and systems or from external events '.

At we focus on non market or credit related risk which we term 'Soft Risk'. This risk category comprises the Physical, Procedural, Operational and Fiscal risk classes in an organisation. By carrying out a detailed and structured analysis of these risk classes Visible is able to provide an enterprise wide perspective of the Operational Risk for a particular organisation. This analysis leads to the preparation of an Operational Control Manual which acts as an ongoing risk measurement tool enabling enterprise wide mitigation of risk

Operational Risk Analysis identifies the need for control measures to be implemented in order to mitigate risk exposure in many areas of business and as a result of Operational Risk Analysis that we have performed for several blue chip companies we identified the need for a customisable Complaints Management Solution. Effective complaints management is not only a legal requirement but also a common sense approach to business that ensures increased customer retention.

Complaints & Incidents Automation (CIA)